Terms of Sale
Orders, quotes and custom work
These terms apply to everything you buy or commission from Embercrest Industries, whether through the online store or a quote. Placing an order means you accept them.
Orders and payment
- Prices are in US dollars. Payment is taken in full at checkout; quoted work is invoiced as agreed in the quote.
- An order is accepted when we send the order confirmation email. We may cancel and refund an order if an item is unavailable or a price was listed in error.
- Sales tax is charged where required.
Lead times and shipping
- Made-to-order parts ship after the lead time shown on the product page, counted in business days from the order date. Lead times are estimates, not guarantees.
- Risk of loss passes to you when the carrier takes the package. Tracking is emailed when each box ships.
- Printed merchandise is produced and shipped by our print partner and may arrive separately.
Custom and quoted work
- We make quoted parts to the drawing, model or specification you approve. You are responsible for the design being correct and for having the right to have it made.
- Changes after approval may change the price and lead time. Work already started is billable if an order is cancelled.
- Unless the quote says otherwise, tolerances follow the drawing; where none are given we work to standard machining tolerances.
Returns and warranty
- Returns are covered by our return policy.
- We warrant that parts match their listing or the approved drawing and are free from defects in workmanship on arrival. Our liability is limited to repair, replacement or refund of the part; we are not liable for indirect or consequential loss.
- Parts are not certified for life-safety, aerospace, medical or other regulated use unless a quote says so in writing.
Digital files
Digital downloads are licensed for your own use and may not be resold or redistributed.
Contact
Questions about these terms: contact us and quote your order number.
